We find that there are usually 3 culprits:

  1. Formatting problems in the text you are pasting; and 
  2. Using a browser other than Chrome or Firefox;
  3. Internet connectivity issues.

While we cant do much about #3, we can tell you about #2, and we can give you some suggestions on how to fix #1.


EVENTS:


If your event content is not saving, we suggest that you try the steps below ONCE.  

  1. Make sure you are using the Chrome Browser.
  2. type in the word TEST with at the Event Intro Text, with no formatting
    • If the TEST text does not appear after you have saved the event,  save yourself some time and frustration and write to us right away.  Send us the text, any pictures, the url and the event title and let us post it for you.   We have found that if it isn't working for you, it won't work no matter how often you try.  Just give us some extra time to get it posted for you.
    • If it does appear, but you can't get your intro text to appear, try stripping your text of formatting in the way we describe below in the NEWS section.


NEWS:


If saving your News content lands you in the infinite save, we suggest that you try the steps below.  

  • Make sure you have SAVED your formatted text.


    Windows Users: 

  1. Make sure you have a SAVED copy of your formatted text. 
  2. Start a new, blank document in Word or Google Docs.
  3. Copy the text you want for your post from wherever it is - even if it is already in a Word or Google Docs document.
  4. Paste the text as PLAIN TEXT into the blank page.
    • Microsoft Word:  In your blank document, go to PASTE >> PASTE SPECIAL >>  UNFORMATTED TEXT.  This will strip your text of all formatting and paste it as plain text.
    • Google Docs:  To paste the text without its original formatting, just enter “CTRL + SHIFT + V”.
    • If your copied text has some bold or italicized words, or hidden html  in it, this will automatically remove all those formatting.
  5. Copy the plain/stripped text, and paste it into your news item.
  6. Format the text and add whatever links or formatting you need, as well as any pictures, in Nationbuilder.


    Mac Users:

  1. Make sure you have a SAVED copy of your formatted text. 
  2. Start a new, blank document in Word or Google Docs.
  3. Copy the text you want for your post from wherever it is - even if it is already in a Word or Google Docs document.
  4. Paste the text as PLAIN TEXT into the blank page.
    • Microsoft Word:  In your blank document, go to the EDIT pulldown menu and choose PASTE SPECIAL >>  UNFORMATTED TEXT.  This will strip your text of all formatting and paste it as plain text.
    • Google Docs:  in CHROME, go to the EDIT pulldown menu and choose PASTE AND MATCH STYLE.  This should strip your text of all formatting and paste it as plain text.
    • If your copied text has some bold or italicized words, or hidden html  in it, this will automatically remove all those formatting.
  5. Copy the plain/stripped text, and paste it into your news item.
  6. Format the text and add whatever links or formatting you need, as well as any pictures, in Nationbuilder.

 

If none of this works, please write to us at helpdesk@democratsabroad.org.  Please include the text, any pictures, the external url and the event title and let us post it for you.